- Manage Azure AD / Entra ID and Microsoft 365 for 100+ users — full user lifecycle, Conditional Access, MFA, and license management
- Built PowerShell and Microsoft Graph API automations for user provisioning, license assignment, and compliance reporting — replacing manual work across multiple admin portals
- Building internal tools with Python and AI APIs (OpenAI, Anthropic Claude) that handle routine IT tasks and free up time for higher-priority work
- Manage VMware vSphere environment across 40+ VMs — performance, capacity planning, patching, and snapshots
- Led Exchange-to-Microsoft 365 migration, decommissioning on-prem hardware and consolidating to a single cloud platform
- Deployed Zabbix on Ubuntu Linux for centralized infrastructure monitoring across all servers and switches
- Configured Nginx as reverse proxy for the company web fleet, centralizing SSL termination across all internal sites
- Reduced help desk ticket volume by 40% via self-service password reset and an internal knowledge base
9 years running IT at Ronnoco Coffee — building cloud infrastructure, automating with PowerShell and the Microsoft Graph API, and recently building internal tools with Python and AI APIs. Working toward AZ-104 and looking to move into a Cloud or Azure Engineering role.
Technical Skills
Cloud & Identity
Infrastructure
Scripting & Dev
Linux & Monitoring
Networking
Experience
- Reduced new computer setup time from ~1 week to a few hours by building a custom Windows image deployable over the network via WDS/MDT
- Handled all help desk tickets — hardware repairs, software troubleshooting, and end-user support org-wide
- Managed full onboarding: account creation, computer imaging, and access provisioning across all systems
- Phone-based support for Android, iOS, Citrix, Windows 7, and Windows Server 2008 in a fast-paced call center
- 98% resolution rate across up to 30 calls per day, rarely escalating
- Became a consistent go-to for escalated calls other reps could not resolve
- Trained new hires and performed root cause analysis on recurring issues
Education & Certifications
Associate Degree, Information Technology
Ranken Technical College · St. Louis, MO
CompTIA A+
CompTIA · Certified 2015
AZ-104: Azure Administrator Associate
Microsoft · In Progress